PriceSpider’s Security and Privacy teams establish policies and controls, monitor compliance with those controls, and prove our security and compliance to third-party auditors.

Our policies are based on the following foundational principles:

  1. Access should be limited to only those with a legitimate business need and granted based on the principle of least privilege.
  2. Security controls should be implemented and layered according to the principle of defense-in-depth.
  3. Security controls should be applied consistently across all areas of the enterprise.
  4. The implementation of controls should be iterative, continuously maturing across the dimensions of improved effectiveness, increased auditability, and decreased friction.

Security and Compliance at PriceSpider

PriceSpider maintains a SOC 2 Type II and GDPR compliance.

Data Protection

Data at rest

All datastores with customer data, in addition to S3 buckets, are encrypted at rest. Sensitive collections and tables also use row-level encryption.

This means the data is encrypted even before it hits the database so that neither physical access, nor logical access to the database, is enough to read the most sensitive information.

Data in transit

PriceSpider uses TLS 1.2 or higher everywhere data is transmitted over potentially insecure networks. We also use features such as HSTS (HTTP Strict Transport Security) to maximize the security of our data in transit. Server TLS keys and certificates are managed by AWS and deployed via Application Load Balancers.

Secret management

KMS stores key material in Hardware Security Modules (HSMs), which prevents direct access by any individuals, including employees of Amazon and Vanta. The keys stored in HSMs are used for encryption and decryption via Amazon’s KMS APIs.

Product security

Penetration testing

PriceSpider performs annual penetration testing in which all areas of the PriceSpider product and cloud infrastructure are in-scope for these assessments.

Vulnerability scanning

PriceSpider requires vulnerability scanning at key stages of our Secure Development Lifecycle:

  • Static analysis (SAST) testing of code during pull requests and on an ongoing basis
  • Software composition analysis (SCA) to identify known vulnerabilities in our software supply chain
  • Malicious dependency scanning to prevent the introduction of malware into our software supply chain
  • Dynamic analysis (DAST) of running applications
  • Network vulnerability scanning on a period basis
  • External attack surface management (EASM) continuously running to discover new external-facing assets

Enterprise security

Endpoint protection

All corporate devices are centrally managed and are equipped with mobile device management software and anti-malware protection. Endpoint security alerts are monitored with 24/7/365 coverage. We use MDM software to enforce secure configuration of endpoints, such as disk encryption, screen lock configuration, and software updates.

Secure remote access

PriceSpider secures remote access to internal resources using Virtual Private Networking (VPN). We also use malware-blocking DNS servers to protect employees and their endpoints while browsing the internet.

Security education

PriceSpider provides comprehensive security training to all employees upon onboarding and annually through educational modules within PriceSpider’s own platform. In addition, all new employees attend a mandatory live onboarding session centered around key security principles. All new engineers also attend a mandatory live onboarding session focused on secure coding principles and practices.

PriceSpider’s security team shares regular threat briefings with employees to inform them of important security and safety-related updates that require special attention or action.

Identity and access management

PriceSpider uses industry standard enterprise authentication and authorization systems to secure our identity and access management. We enforce the use of phishing-resistant authentication factors.

PriceSpider employees are granted access to applications based on their role, and automatically deprovisioned upon termination of their employment. Further access must be approved according to the policies set for each application.

Vendor security

PriceSpider uses a risk-based approach to vendor security. Factors which influence the inherent rist rating of a vendor include:

  • Access to customer and corporate data
  • Integration with production environments
  • Potential damage to the PriceSpider brand

Once the inherent risk rating as been determined, the security of the vendor is evaluated in order to determine a residual risk rating and an approval decision for the vendor.

Data Privacy

At PriceSpider, data privacy is a first-class priority—we strive to be trustworthy stewards of all sensitive data.

Regulatory compliance

PriceSpider evaluates updates to regulatory and emerging frameworks continuously to evolve our program.

Privacy Policy and DPA

View PriceSpider’s Privacy Policy
View our list of subprocessors
View our DPA

Contact information

PriceSpider welcomes your comments, please contact us electronically or at the addresses provided below, and we will use commercially reasonable efforts to promptly determine and remedy the problem.

20 Pacifica, Suite 1000
Irvine, CA 92618