| | | Why do you call yourselves "The Next Generation Price Engine"? | | PriceSpider is a "next generation" pricing engine based on how we aggregate our pricing information from various sellers. While traditional pricing engines have to be "fed" data from a limited set of retailers, our unique technology allows us to gather real time data from a more comprehensive list of sellers, allowing us to provide the latest and widest range of price information for our users. |
| What is a price engine? | | A price engine allows you to search for the best price on products by aggregating information from a variety of sellers. This allows users to compare product prices, features, and other attributes and thus make more informed purchasing decisions. |
| How do I know if I'm getting the best price on a particular product? | | PriceSpider does the price comparison for you by giving you multiple price options from a variety of sellers. This side-by-side comparison of real time price and other product data enables you to make the most informed buying decisions, which in turn saves you time and helps you to get the best prices available. |
| How often do you update your prices? | | We update our product information on regular schedules, depending on the relative popularity of each particular item (measured by user views). The more popular a product, the more often the price and other data associated with that item is updated. Additionally, when you view a product any prices older than 6 hours will be automatically updated. |
| What are the different categories of products that you list? | | PriceSpider focuses exclusively on computer hardware (such as displays, memory, and storage devices) and consumer electronics (including televisions, digital cameras, and mp3 players), providing our users with the most comprehensive and up to date product data in these categories. |
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| | How does PriceSpider select the retailers shown? | | Our goal is to cover a wide range of sellers with an online presence. We feel that by offering more choices our users can make better informed buying decisions. |
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| | What are "Featured Products"? | | Featured products are items sponsored by our advertisers, who have paid for their inclusion into PriceSpider.com. |
| What are "New Products" list items? | | Items in these lists are recently introduced products that our editors and users feel are of particularly strong interest to our audience. |
| What are "Bargain Hunter" list items? | | When a seller offers a product for a price that is significantly less than that of other retailers, that item becomes a candidate for our "Bargain Hunter" lists. These lists are context sensitive, and will be populated with products that are similar to other items you are currently viewing within a page in our site. For instance, if you're on the Digital Cameras category page, the "Bargain Hunter" list on that page will only display products that pertain to digital photography. |
| What are "Cool Gadgets" list items? | | These are lists of products that both our editors and users both really like and feel are particularly "cool" in one way or another, distinguishing themselves from other items on the market. |
| What are "Must-Have Lists" items? | | These are essential products for particular occasions, user types and interests, grouped into meaningful lists by our users and editors. A great place to start shopping if you're looking for a gift or aren't exactly sure of what you're looking for, and also an excellent way to share your favorite product recommendations with other users. |
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| | How do I find a product? | You can search for items within PriceSpider.com in several different ways.
If you already know some of the product attributes, such as the manufacturer part number, UPC (Universal Product Code) or seller part number, you can enter one or more of these values directly into the "Product Search" box at the top of every page and click the "GO" button to initiate a search. If we're tracking the product you've entered, it will be returned in a list of items within the Search Results page.
You can also browse for items by simply selecting product categories from any of the navigation areas of the site, or by visiting the Category Index page. After you have selected a product category to browse, you can further narrow down your criteria by selecting subsequent sub-category options and any applicable products filters. |
| Why does PriceSpider only list a maximum of 30 items in the Search Results? | | PriceSpider limits search results queries to 30 items to optimize both our user experience and system performance. To refine and return more exact results to your searches, please select additional product attributes in the "Current Filters" box of the Search Results page. |
| What if I can't find a product? | | If you can't find a computer hardware or consumer electronic product, please use the "Submit Product" button at the bottom of the Search Results page, or click here. Remember to include the Product, Manufacturer Part No. and Product Description in your submission, and then check back on our site again in 24 hours to see if your product has been added. |
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| | Why do you list shipping prices for some sellers but not others? | | We currently do not estimate shipping prices for any sellers tracked by PriceSpider.com. Any shipping prices listed are values from the seller's own site that have been identified by our pricing engine. |
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| | What are the minimum and recommended system requirements to use PriceSpider.com? | | For optimal performance and an enhanced user experience for the widest possible user community, our web site has been developed and tested with the following minimum requirements in mind: | | HARDWARE & CONNECTIVITY MINIMUMS: |  500MHz CPU (1.0GHz or faster recommended)
128 MB RAM (256 MB RAM or greater recommended)
VGA Monitor set to 24 bit color (32 bit color or greater recommended)
56Kbps or greater Internet connection (Broadband connection recommended) | | SUPPORTED SOFTWARE: | Microsoft Windows Operating Systems 98/NT/ME/2000/XP/2003 Server (XP/2003 Server or later recommended)*
Any of the following Web Browsers (with JavaScript and Cookies Enabled):* | • Microsoft Internet Explorer 5.0 or later (IE 6.0 or later recommended)
• Firefox 1.0.0 or later (Firefox 1.0.5 or later recommended)
• Netscape 7.0 or later (Netscape 8.0 or later recommended) | | * | Some site functionality may be limited with non-Windows Operating System platforms and/or non-supported web browsers. |
| | We strive to ensure that our site functions correctly under all of these system guidelines. If you encounter a technical error that causes our system to not conform to these minimum requirements, please contact us at support@pricespider.com to report the issue. |
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| | What should I do if I find a product or site content error? | PriceSpider is dedicated to offering a useful, interesting and error-free user experience to everyone who visits our site. However, despite our best efforts, mistakes will sometimes make it into our system.
If you come across a product or site content error on PriceSpider.com, please use our Corrections page (accessible by clicking the "Corrections" link located in the site navigation) to report the issue. Please complete the report form as thoroughly and accurately as possible, and we will investigate and correct the error as quickly as we can. |
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